SLA Management

• There is a strong need to reduce the cost of ownership and increase the return of invest
• Investments, optimization and trouble shooting are handled according to the revenue
• Service Level Agreements between parties are becoming more important

An organization‘s success can be achieved with P3's services:

Definition of clear targets

• Processes (e.g. Maintenance Repair Times)
• Services (e.g. E2E service KPIs)
• Systems and network elements (e.g. availability KPIs)

Setting-up the Organization & Processes

• Customer Complaint Process
• Problem Management
• Change & Release Management
• Roll-out/Extension/Implementation Process
• Testing Activities

Setting-up the Quality Assurance & Reporting

• Quality Assurance Monitoring
• Measurement methods, tools, time period
• Penalty arrangements