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Second Party Auditor (external) & Third-Party Auditor (internal)

Premium Training

Overview

  • Duration: 3 days
  • Participants: <10
  • Languages: EN, ES, FR
  • Mode: on-site, remote
  • Pedagogy: real-experience examples & exercises
  • Evalutation: based on interaction & final evaluation

Target group

  • Participants:
    Process & Quality Engineers, Product Engineers, Middle Managers, Supervisors
  • Prerequisite:
    Know the quality management system standard or evolve within a management system

Objectives

  • Driving an audit to demonstrate the organizational system effectiveness by a quality focus, within company’s operations
  • Think in terms of risks & opportunities
    •

    Initial Situation

    Expectations regarding,

  • Activities compliance with laws, regulations and/or standards
  • Data reliability at all levels
  • to maintain and improve processes performance
  • Preventing risks and nonconformities issues
  • Answering Client’s expectations & requirements
  • Monitoring the achievement of the objectives set by the company’s management
    •

    Introduced Tools

  • Risks assessment
  • Conducting an interview _ The “funnel” method
    •
  • Tips and tricks
  • The importance of listening
  • Reformulation
  • Note taking – Flowcharts, Tips & tricks, Prioritize your findings, Organize to find your way
  • Taking effective notes
    •

    Content

    Audit definition:
    « A methodical, independent and documented process for obtaining audit evidence and evaluating it objectively to determine the extent to which the audit criteria are fulfilled »

  • Audit definition: first, second- and third-party audit
  • Audit process: context, audit team constitution, prepare an audit plan, opening meeting, prepare the audit, conduct the audit, ..
  • Best practices: differentiate facts from opinions, observe, detect & obtain evidence, formalize findings
  • Auditor’s behavior – Factors that influence us, as:
    •
  • Attitude
  • Verbal & non-verbal communication
  • Importance of « wording »
    •

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