The beginning of every change is awarenss. Awareness of what is going on in your system right now. We will show you how to achieve this breakthrough and, above all, what you can do with it. Over 10 years ago, our team understood that transformation and rollout projects lack not so much strategies, expertise and resources, but rather listeners, doers, creativity and confirmation.
Localization of the appropriate transformation point
With our change anamnesis (=LISTENING) we offer a lean approach to identify the right approach to start a transformation. With this knowledge, we give the project an understanding of the moment and orientation for the future – it must not fail because of a reliable and structured plan.
Development of customer-centric communications and empowerment
We gain understanding across all stakeholder groups and customers through direct dialogue. In our creative laboratory (= CREATIVITY) we develop all relevant formats that meet the needs of participants or users – whether road shows, adventure worlds, learning journeys, web-based trainings or appealing documents, news feeds and video messages – we supply everything from a single source and implement it (= MAKE).
Confirmation of effectiveness
From the first implementation, we measure customer feedback, evaluate usage rates and present this to our customers transparently and in real time. This enables us to make a real assessment of the progress of the change and enables us to develop further relevant measures that serve the overall goal of EFFECTIVENESS.