General Note
“All the proposed training courses are carried out in-house. Customized training courses, tailored to our customers’ needs are designed on request. The training catalogue is currently in progress. In the meantime, do not hesitate to contact us for any additional information.”
General Information
Training Duration: 2 Days
Participants: <10
Target Group: Project Management, Process & Quality Engineers, Product Engineers, Middle Managers, Supervisors
Initial Situation
- Customer complaints that must be rapidly addressed in a timely manner
- Quality, production or delivery problems that affect the customer
- Repetitive problems that should have been already solved
- Negative customer feedback of 8D Quality
- First implementation of 8D Methodology into organization
Schedule / Content
- Teamwork
- Team profiles & phases
- Meeting rules & first team meeting
- 8D Methodology
- Corrective actions & basic principles
- The 8D process & organization
- Application of techniques
- Work tools
- Flowchart / Scatterplot / Control Chart / Cause-effect Diagram / Ishikawa Analysis / 5W/2H / Delta Analysis / Is/Is-not Analysis / 5 Why…
- 8D Practical workshop exercises
Top Goals
- Definition of a problem based on data instead of using opinions
- Identification and elimination of the root causes of the problem
- Development and implementation of preventive actions to eliminate the reoccurrence of the problem
Top Tools
- 8D standard working sheets
- 5W/2H – IS/IS NOT
- Ishikawa analysis – Delta analysis – 5Why
