What you'll do
- Take over the support and answer requests and questions by call and e-mail
- Carry out technical analyzes and troubleshooting on customer systems
- Support customers with questions in the area of system functionality
- Documentation, classification, prioritization and processing of support requests
- Working closely with development department to further develop products
- Installation and updating our application (on the cloud and customer environments)
- Installation and configuration of additional components
- Researching logs, finding reasons for the inoperability of the application
- Creating tickets for developers with a detailed problem description (logs, screenshots, videos etc.)
Work is organized in two shifts, rotating on a weekly basis with the team.
Who you are
- You have successfully completed vocational training in IT or have just completed your bachelor's degree in IT, or equivalent knowledge required
- You have professional experience in a technical support or in user support
- Ticketing and remote support tools are tools you are familiar with
- Have experience working with Microsoft Azure or other Cloud Providers
- You are committed to learning and applying new things and enjoy working in a team
- For internal exchange and communication, you have very good written and spoken English skills
- German is a plus
P3 benefits
- Career growth through a personal development plan, education budget, paid certifications, language courses
- Work on innovative projects with prestigious international customers
- Full-time employment with competitive conditions
- Flexible hours and possibility to work remotely
- Guided onboarding & mentorship program
- Private health insurance, fit pass
- Minimum 22 days of vacation + extra days off
- Team events & a strong team culture
- Referral program and jubilee awards
- Refreshments and snacks
- Lounge room and terrace to relax