What you'll do

• Operational Alignment & Translation: Act as a bi-directional interface between business and IT, translating operational needs into clear IT requirements and communicating IT risks, constraints, and dependencies back to business leadership to enable informed decisions.
• Stakeholder Partnership: Build strong, trust-based relationships with Country Management, Site Leaders, and key user groups through regular on-site presence in Germany, serving as the primary IT contact and escalation point for operational topics.
• SLA Tracking & Accountability: Monitor, and report on SLAs and service KPIs, holding internal IT teams and external vendors accountable while driving continuous improvement focused on business impact and user experience.
• Resolution Leadership: In critical incidents affecting operations, you take ownership from a business perspective and take appropriate action. 
  
• Strategic Improvement & Continuous Optimization: Identify recurring service issues and operational inefficiencies and leverage direct access to the COO to initiate and drive improvements that enhance service quality and end-user experience across the group.

Who you are

• 5+ years in Service Delivery Management, IT Business Partnering, or IT-focused Operations Management
• Solid practical knowledge of ITIL
• Strong understanding of how IT services, SLAs, and service costs impact business performance, risk, and efficiency
• Proven ability to translate business expectations into measurable service requirements and SLAs
• Natural representative of end-user and operational interests toward IT and service providers
• Excellent communication skills across technical and non-technical audiences
• Willingness to travel regularly to German sites
• Familiarity with other relevant standards (e.g. ISO/IEC 27001, Lean IT, TiSAX) is a plus
• Fluent business English language is a must; German is a strong plus

P3 benefits

• Career growth through a personal development plan, education budget, paid certifications, language courses
• Work on innovative projects with prestigious international customers
• Full-time employment with competitive conditions
• Flexible hours and possibility to work remotely
• Guided onboarding & mentorship program
• Private health insurance, fit pass
• Minimum 22 days of vacation + extra days off
• Team events & a strong team culture
• Referral program and jubilee awards
• Refreshments and snacks
• Lounge room and terrace to relax